Airline apologises after removing wheelchair user from flight

Virgin Australia has apologised to Shane Hryhorec after he was removed from a flight due to a misunderstanding involving his wheelchair's power add-on motor. Airline staff insisted on his removal despite Hryhorec's explanation that the motorised component detaches easily and could be stowed separately if needed.

The incident occurred when ground staff raised concerns that the wheelchair's power motor would not fit beneath the passenger's seat. Hryhorec attempted to clarify that the device was removable and posed no safety risk, but airline personnel proceeded with removing him from the aircraft.

The removal has prompted Virgin Australia to reassess its boarding procedures and staff training protocols. The airline acknowledged the incident represented a failure in handling accessibility requirements appropriately. As part of its response, the carrier has offered Hryhorec a full refund and has committed to reviewing how its personnel are trained to assist passengers with mobility devices.

Accessibility advocates have flagged the case as indicative of broader gaps in disability awareness training across the aviation sector. Airlines operating in the region face increasing scrutiny over their handling of passengers with disabilities and the implementation of accessibility standards.