Amana Takaful rolls out real-time motor claim tracking via mobile app

Amana Takaful Insurance PLC, among Sri Lanka's rapidly expanding general insurers, has introduced a Motor Claims Workflow feature within its mobile application, enabling customers to monitor their claim status in real time. The development represents a continued investment by the company in modernizing its customer-facing technology infrastructure.

The new tracking capability allows policyholders to receive updates on their motor insurance claims without requiring direct contact with the insurer's support teams. By providing greater visibility into each stage of the claims process, the feature aims to reduce customer uncertainty and enhance overall satisfaction during what is often a stressful period following a vehicle incident.

The launch underscores Amana Takaful's broader digital transformation strategy, which has positioned the company among the faster-growing operators in Sri Lanka's general insurance sector. The mobile app enhancement follows the insurer's earlier efforts to streamline customer interactions through technology-enabled solutions.

The Motor Claims Workflow is now accessible to Amana Takaful policyholders through the company's existing mobile application, with the system designed to provide notifications as claims progress through various stages of assessment and settlement.