Andhra Pradesh sets up helpline for vehicle portal glitches

The Andhra Pradesh Transport Department has established a helpline to assist residents experiencing difficulties with the VAHAN and SARATHI online portals, which are used for vehicle registration and driving licence services respectively. Transport Minister Mandipalli Ramprasad Reddy announced the support initiative, directing users to contact the helpline at 9281607001 via phone or WhatsApp to report technical glitches and other portal-related issues.

The VAHAN portal manages vehicle registration and documentation across India, while SARATHI handles driving licence applications and renewals. Both platforms are critical services used by millions of citizens, and technical disruptions can cause significant inconvenience to users seeking to complete essential administrative tasks.

By establishing this dedicated helpline, the Andhra Pradesh Transport Department aims to streamline problem resolution and improve the user experience for residents accessing these services. The move reflects efforts by state authorities to address citizen grievances promptly and ensure smoother functioning of digital government services.

The helpline represents an additional support channel beyond existing online and in-person assistance options available to the public. Residents experiencing problems with portal access, document uploads, or application processing can now reach out directly to seek technical assistance and guidance.