Apple initiates replacement programme for faulty iPhone Duo units

Apple has launched a replacement programme targeting iPhone Duo units that have developed screen malfunctions, according to the company's latest service update. The initiative aims to address persistent display problems that have affected a segment of users who purchased the dual-screen device since its launch.

The replacement scheme allows eligible customers with broken or defective screens to exchange their devices through Apple's authorised service centres and retail locations across the region. Users experiencing screen damage or malfunction are advised to contact Apple support or visit their nearest service facility with proof of purchase.

The dual-screen iPhone Duo, which represents Apple's experimental design in the foldable smartphone category, has garnered attention for its innovative form factor. However, the device has faced scrutiny regarding durability, particularly concerning its display components under extended use.

Apple has not disclosed the exact number of affected units or provided a specific timeline for the replacement programme. The company typically covers such replacements under its warranty provisions for manufacturing defects, though the scope and duration of this particular initiative remain subject to regional variations and individual device assessment.

Customers seeking to determine their device's eligibility are encouraged to initiate contact with Apple's customer service channels, which can evaluate the nature and extent of screen damage and process replacement requests accordingly.