Technology · India Bureau
Apple urges iPhone 18 Pro Max users to replace devices over network issue
Apple has asked AT&T customers to replace their iPhone 18 Pro Max handsets following a technical fault that has disabled cellular connectivity on affected devices. The glitch prevents users from making calls, sending texts, or accessing mobile data unless they connect to Wi-Fi.
LSN India ·
A software or hardware malfunction affecting some iPhone 18 Pro Max units has left subscribers without cellular service on the AT&T network. The issue appears to impact a specific batch of devices, rendering them unable to establish mobile connections for voice calls, text messages, and data transmission.
Apple has initiated a replacement programme for impacted iPhone 18 Pro Max owners, instructing users experiencing the connectivity problem to contact AT&T or visit an Apple retail store. The company has not disclosed the precise cause of the defect or provided an estimate of how many devices are affected by the technical fault.
Affected customers retain limited functionality through Wi-Fi connections, allowing them to access internet-based communication services. However, the loss of cellular connectivity has rendered the devices substantially less functional for mobile users reliant on traditional network services.
The replacement initiative represents Apple's effort to address the widespread connectivity issue swiftly. AT&T customers encountering problems with their iPhone 18 Pro Max handsets have been advised to seek assistance through official channels to obtain replacement units.