APPTD orders 161 deputy directors to deploy QR-based feedback systems

The Andhra Pradesh Public Telecom Department (APPTD) has directed 161 Deputy Directors of Operations (DDOs) to establish QR code-based feedback mechanisms at their offices as part of an effort to streamline citizen grievance collection and service quality monitoring.

The initiative aims to modernize feedback collection processes by enabling members of the public to scan QR codes displayed on posters and submit their responses digitally. This approach is expected to reduce reliance on paper-based feedback systems while allowing the department to gather more comprehensive data on service delivery and user satisfaction across its operations.

The directive represents part of the APPTD's broader push toward digital governance and transparency. By implementing QR code technology, the department intends to make it easier for citizens to voice concerns and suggestions regarding telecom services, while ensuring that feedback reaches decision-makers more efficiently.

The move aligns with larger digitalization initiatives across Indian government departments, which have increasingly adopted QR-based systems for citizen engagement and service improvement. Implementation timelines and specific metrics for assessing feedback effectiveness have not been disclosed.