Business · India Bureau
AU Small Finance Bank investigates alleged data breach on Salesforce
The Mumbai-based lender is probing claims by a hacking group that accessed customer know-your-customer records and loan details through its Salesforce platform. The bank has assured customers that its core banking systems remain secure and operational.
LSN India ·
AU Small Finance Bank on Monday confirmed it is investigating a potential data security incident involving its Salesforce platform after a hacking group claimed to have accessed sensitive customer information. The alleged breach reportedly includes know-your-customer (KYC) records, loan documentation and other customer data.
In a statement, the bank stressed that its banking systems and services remain unaffected and fully operational. The lender said it has initiated a comprehensive investigation into the matter and is working with relevant authorities and cybersecurity experts to assess the scope and authenticity of the claims.
The incident highlights growing concerns about data security at Indian financial institutions, particularly regarding third-party platforms and cloud-based services. Many banks rely on Salesforce and similar customer relationship management tools to store and manage client information.
AU Small Finance Bank has advised customers to remain vigilant against potential phishing attempts and suspicious communications. The bank said it will provide regular updates on its investigation and has urged customers to monitor their accounts for any unusual activity. The lender reiterated its commitment to protecting customer data and maintaining the highest standards of cybersecurity.