Politics · Malaysia Bureau
Bank Rakyat attributes website outage to third-party technical fault
Bank Rakyat has assured customers that a disruption to its corporate website stemmed from a third-party technical glitch and poses no risk to customer funds or personal data. The banking institution said normal services have since been restored.
LSN Malaysia ·
KUALA LUMPUR — Bank Rakyat attributed a temporary disruption to its website to a technical failure originating from an external service provider, the institution said on Wednesday.
The bank moved quickly to reassure customers that the outage did not compromise the security of deposited funds or stored personal information. A spokesperson confirmed that all systems had been restored to normal operating capacity following the incident.
Bank Rakyat did not disclose the specific duration of the outage or provide additional details regarding the nature of the third-party technical issue. The bank indicated it was working with the relevant external vendor to investigate the root cause and prevent similar incidents in future.
The assurance comes as financial institutions across the region face heightened scrutiny over system reliability and cybersecurity measures. Customers requiring assistance were advised to contact Bank Rakyat's customer service channels directly.