CAAB issues seven directives to support passengers affected by Saudi airline disruptions

The Civil Aviation Authority of Bangladesh (CAAB) has issued seven directives to safeguard the interests of passengers affected by recent flight disruptions involving Saudi Arabian airlines operating routes from Bangladesh.

The regulatory body's guidance encompasses provisions for rebooking affected passengers on alternative flights, compensation arrangements, and assistance with accommodation and meals for stranded travellers. The directives also address refund procedures and require airlines to maintain transparent communication with passengers regarding flight status and available options.

CABB officials stated that the measures are designed to minimize inconvenience to travellers while airlines work to restore normal operations. The authority has instructed all relevant carriers to comply with the directives and coordinate with ground handling services to expedite passenger processing.

Thousands of passengers from Bangladesh regularly use Saudi Arabian carriers for travel to the Gulf region and beyond. The regulatory intervention underscores CAAB's commitment to maintaining service standards and protecting consumer rights during operational challenges within the aviation sector.

Passengers experiencing difficulties are advised to contact their airlines directly and reference the CAAB directives when seeking assistance or resolution of grievances related to the disruptions.