Politics · Malaysia Bureau
Caltex, Petron commence compensation payouts for RON95 fuel damage claims
Two major fuel retailers have begun processing goodwill payments to motorists who filed complaints over engine damage allegedly caused by contaminated RON95 petrol. The compensation programme follows intervention by Malaysia's government to resolve the issue.
LSN Malaysia ·
Caltex and Petron have initiated payment disbursements to customers who submitted complete complaints regarding engine damage linked to substandard RON95 fuel, according to a statement from a government minister overseeing the matter.
The goodwill compensation scheme targets motorists who experienced mechanical problems allegedly resulting from contaminated or off-spec petrol purchased at the retailers' outlets. Payments are being processed for those whose complaint documentation meets the required standards for verification.
The move represents a significant step in resolving a dispute that had drawn regulatory scrutiny and public concern across the region. The two fuel suppliers have acknowledged the claims and agreed to the compensation framework as part of their commitment to customer relations.
Mototorists seeking reimbursement must ensure their complaint submissions include all necessary documentation and evidence of purchase and damage, according to the terms of the compensation programme. Further details regarding claim deadlines and payment timelines are expected to be released through official channels.