World · Singapore Bureau
Changi Airport self-service kiosks down, affecting multiple carriers
A technical disruption knocked out self-service check-in kiosks at Singapore's Changi Airport for more than two hours, forcing airlines to rely on manual processing for passenger departures.
LSN Singapore ·
Several airlines operating from Changi Airport experienced significant disruptions to their check-in operations after self-service kiosks went offline during peak travel hours. The outage persisted for at least two-and-a-half hours, creating bottlenecks at departure halls as passengers queued at staffed counters instead.
The affected carriers were forced to process check-ins manually, straining airport resources during what are typically busy periods. Changi Airport authorities worked to resolve the technical issue affecting the kiosk systems.
Self-service check-in kiosks have become a critical part of airport operations across the region, allowing passengers to print boarding passes and baggage tags without staff assistance. Extended outages can significantly impact flight schedules and passenger experience, particularly during peak departure times.
The airport did not immediately provide details about the root cause of the disruption or confirm which airlines were most severely affected. Authorities urged passengers to allow extra time for check-in procedures during such incidents and recommended arriving earlier than usual at the terminal.