World · Sri Lanka Bureau
Consumers warned over unauthorised charges on accounts
Financial regulators are investigating reports of unauthorised charges appearing on consumer accounts across the island. Authorities urge affected individuals to review their statements and report suspicious transactions immediately.
LSN Sri Lanka ·
Consumer protection officials have issued a warning following complaints of unauthorised charges being levied against bank accounts and digital payment platforms used by Sri Lankan residents.
The charges, which appear without customer authorisation, have prompted increased scrutiny from financial authorities seeking to identify patterns and determine whether a coordinated scheme is operating across multiple financial institutions.
Authorities advise all account holders to carefully monitor their banking statements and digital wallet transactions for any unfamiliar or unauthorised debits. Consumers who identify suspicious charges are urged to contact their respective financial service providers immediately and lodge formal complaints with relevant regulatory bodies.
Banks and digital payment platforms have been directed to review their security protocols and investigate the source of unauthorised transaction requests. Customers are also encouraged to report concerns to their bank's fraud prevention teams and maintain detailed records of all suspicious activity for investigation purposes.
Financial regulators have not yet disclosed the total number of affected consumers or the extent of losses incurred, stating investigations are ongoing.