Politics · Vietnam Bureau
Digital transformation success must be measured by citizen satisfaction, minister says
Vietnam's government has emphasized that the true measure of digital transformation lies not in infrastructure rollout but in how well services meet public needs. Lawmakers have raised concerns about closing digital divides in remote regions while advancing the digital economy.
LSN Vietnam ·
A senior government minister has stressed that digital transformation initiatives across Vietnam should be evaluated primarily on their ability to improve citizen satisfaction rather than purely on implementation metrics.
The remarks came during parliamentary discussions on pressing digital-era challenges facing the nation. Legislators highlighted a range of concerns spanning digital infrastructure gaps in remote and mountainous communities, the acceleration of digital economy development, and the establishment of robust digital signature frameworks.
Other issues drawing parliamentary attention included mounting backlogs in industrial property applications, the need for regulatory sandbox mechanisms to foster innovation, and strategies to manage emerging risks posed by artificial intelligence deployment. The discussions underscored growing recognition that Vietnam's digital advancement must balance technological progress with equitable access and risk mitigation.
Parliamentary deliberations also addressed the need for accelerated funding and disbursement of scientific and technological research, alongside the mobilization of significant capital—reportedly around 5 trillion VND—for a national housing initiative. These coordinated efforts reflect broader government efforts to drive digital self-reliance in critical sectors including materials technology development.