World · Malaysia Bureau
eKYC providers update systems for next-generation MyKad
Electronic Know Your Customer (eKYC) service providers are upgrading their systems to support Malaysia's new generation MyKad. Users are advised to contact their financial institutions or service providers about alternative verification methods during the transition period.
LSN Malaysia ·
Malaysia's eKYC providers are rolling out system updates to accommodate the next-generation MyKad, marking a significant shift in digital identity verification processes across the country.
The transition is expected to streamline identity authentication for banking, financial services, and other sectors relying on eKYC verification. However, the upgrade period may temporarily affect certain verification procedures, prompting service providers to activate contingency measures.
During the system update window, users requiring identity verification are encouraged to contact their banks, financial institutions, or relevant service providers directly to explore alternative authentication methods. These interim solutions ensure continuity of essential services while providers complete their technical upgrades.
The modernisation of eKYC infrastructure reflects Malaysia's ongoing digital transformation agenda and aims to enhance the security and efficiency of identity verification across the region's financial and service sectors. Service providers have not disclosed a specific completion timeline for the system updates.