Former ITC executive reveals hospitality industry secrets in new book

Nakul Anand's new book provides an in-depth exploration of India's hospitality landscape, drawing on his extensive experience as an executive with ITC Limited, one of the country's leading hospitality groups. The work goes beyond typical industry narratives to examine the intricate operations, challenges, and innovations that define modern service establishments.

The book pays particular attention to two of ITC's most celebrated restaurant brands—Dum Pukht and Bukhara—which have become synonymous with fine dining in India. Through detailed accounts and behind-the-scenes insights, Anand traces the conceptualisation, development, and operational complexities of these iconic establishments that have shaped the nation's culinary landscape.

Anand's narrative spans both the visible customer experience and the invisible machinery that keeps high-end hospitality ventures operational. The author examines staffing strategies, kitchen management, ingredient sourcing, and the cultural nuances required to maintain consistent excellence across multiple service settings.

The publication arrives at a time when India's hospitality sector continues to evolve, with growing competition and changing consumer preferences reshaping traditional business models. Industry observers suggest that accounts from seasoned executives like Anand provide valuable insights for entrepreneurs, managers, and hospitality students seeking to understand the practical realities of running premium dining establishments in India.