Government sets 15-day deadline for grievance redressal under new rules

The government has formally notified comprehensive grievance redressal rules under the Viability Gap Funding and Grant Act, introducing a standardized mechanism for handling public complaints. The new regulations mandate that authorities must address and resolve grievances within a 15-day period, significantly reducing bureaucratic delays in the complaint resolution process.

The notification establishes clear procedures for filing, tracking, and resolving complaints related to government-funded projects and schemes covered under the act. Citizens can now expect a defined timeline for response and closure of their grievances, enhancing transparency and accountability in the implementation of these initiatives.

The 15-day deadline applies across all designated authorities responsible for administering the schemes, ensuring uniformity in grievance handling across different regions and departments. The rules specify the documentation requirements and escalation procedures for cases that cannot be resolved at the initial stage.

This move represents the government's effort to strengthen citizen engagement and improve the delivery of public services. Officials anticipate the new framework will reduce pendency in grievance cases and enhance public confidence in government-funded programs through faster and more transparent redressal mechanisms.

The notification has been issued to all relevant departments and state governments for immediate implementation, with awareness campaigns expected to follow to educate citizens about the new grievance redressal procedures.