Grab Driver Accused of Diverting Passenger to Mandai After Claiming Road Closure

The incident has drawn attention to potential issues with ride-hailing service accountability after the passenger alleged the driver's explanation for the detour did not align with actual traffic conditions.

According to the account, the driver informed the woman that roads to Yishun were closed, making the journey impossible. Rather than cancel the booking or suggest an alternative pickup location, the driver proceeded to take her in a different direction toward Mandai, resulting in a significantly longer trip than originally requested.

The one-hour journey raised questions about whether the driver had legitimate reasons for the route change or if the passenger had been deliberately misled. The incident underscores ongoing concerns among Singapore commuters about transparency in ride-hailing services and driver conduct during bookings.

Grab has not publicly commented on the specific incident. The company typically advises passengers to report concerns through its app and has mechanisms in place to investigate driver behaviour complaints and address service failures.