Grab slashes Vietnam driver fees to 32% following operational review

Grab has announced a reduction in the maximum combined platform and app usage fees it retains from drivers operating in Vietnam, lowering the cap to 32 percent. The adjustment represents a significant shift in the company's fee structure for the country's driver base.

The decision follows a detailed operational review conducted by the ride-hailing giant, which assessed its commission practices and their impact on driver earnings. The restructured fee arrangement is intended to improve earning potential for drivers while maintaining service quality across the platform.

Beyond the fee reduction, Grab has committed to providing compensation to drivers affected by previous fee structures. The company did not disclose specific compensation details or the total amount to be distributed.

The move reflects growing scrutiny of gig economy platforms' commission practices across Southeast Asia, where driver advocacy groups have increasingly raised concerns about earnings adequacy. Grab's action in Vietnam may signal broader policy adjustments the company could implement in other regional markets.

The fee reduction takes effect immediately, with Grab stating it remains committed to supporting driver livelihoods while scaling its operations in Vietnam, one of its key Southeast Asian markets.