Politics · Malaysia Bureau
Hidden food delivery charges unlawful, enforcement begins January
Malaysia's consumer protection authority has declared that undisclosed charges on food orders violate regulations, with full enforcement set to commence in the new year. The move aims to protect consumers from unexpected fees during online food transactions.
LSN Malaysia ·
Authorities have warned traders and service providers that imposing hidden charges on food orders contravenes consumer protection laws, signaling a crackdown on the practice ahead of January enforcement.
The directive addresses growing complaints from Malaysian consumers who discover additional fees—such as service charges, delivery surcharges, or platform fees—only after completing their transactions on food delivery applications and websites.
Enforcement agencies have notified stakeholders that all charges must be transparently displayed before customers confirm their purchases. This requirement applies to restaurants, food delivery platforms, and any intermediary parties involved in online food transactions.
Businesses operating in the food delivery sector have been given time to adjust their systems and pricing structures to comply with regulations. Those found in violation face potential penalties under consumer protection statutes.
The government's action reflects commitments to enhancing consumer rights and ensuring fair pricing transparency in Malaysia's growing digital food marketplace.