Highway Authority apologises for TuJu app outages amid user surge

The Malaysian Highway Authority has issued an apology following recent disruptions to the TuJu mobile application, which has experienced service interruptions as demand on the platform surged.

The authority said it would collaborate closely with the app's developer, Prosignal Consortium Sdn Bhd, to investigate and identify the underlying causes of the outages. The partnership aims to implement measures preventing similar incidents in the future.

The TuJu application, which allows Malaysian motorists to manage toll payments digitally, has seen a rapid uptake among users, placing increased strain on the system's infrastructure. The surge in demand appears to have contributed to the recent technical failures.

No timeline has been provided for the completion of the investigation, though both parties have committed to restoring stable service for the growing user base. The Highway Authority is expected to provide further updates as the joint investigation progresses.