Technology · India Bureau
India's telecom firms to display caller identity from November
Indian telecom operators will roll out Caller Name Presentation (CNAP) technology from November 1, displaying the verified identity of incoming callers on customer handsets. The feature aims to combat fraud and unwanted calls across the country's telecommunications networks.
LSN India ·
Telecom operators across India are preparing to implement Caller Name Presentation (CNAP), a system that will display the authenticated name of incoming callers on customer devices from November 1. The rollout marks the culmination of a multi-year development process by the industry, which has spent much of 2025 piloting the technology across operator networks.
The CNAP system will show the Know Your Customer (KYC) registered name associated with each incoming call, providing subscribers with verified caller information. This development is expected to help users identify legitimate callers while flagging potentially fraudulent or spam calls, a persistent problem affecting Indian mobile users.
The technology has undergone extensive testing throughout 2025, with telecom operators conducting trials within their respective networks to ensure reliability and compatibility. The standardized implementation across all major operators will create a unified caller identification system accessible to customers nationwide.
Industry observers view CNAP as a significant step toward enhancing call security and transparency in India's telecommunications ecosystem. The feature is particularly relevant given the widespread prevalence of unsolicited and fraudulent calls targeting Indian consumers across mobile networks.