Indian Gen Z increasingly confides in AI chatbots despite privacy concerns

More than one-third of Gen Z users in India are discussing personal matters with AI-powered chatbots, according to findings from cybersecurity firm Kaspersky. The research highlights an emerging behavioural shift among younger Indians who are turning to digital assistants for emotional support and advice on sensitive topics.

The trend underscores a fundamental tension in the digital age: while AI chatbots offer accessible, judgment-free conversation partners available at any hour, they also create potential vulnerabilities. Users sharing personal details with these platforms may inadvertently expose themselves to data breaches, misuse of information, or unintended consequences arising from limited algorithmic understanding of human complexity.

Experts caution that the normalization of AI companionship raises broader concerns about privacy, trust, and cybersecurity. Unlike human confidants bound by professional ethics or personal loyalty, AI systems operate under terms of service that may permit data collection, retention, or third-party access. The absence of regulatory frameworks tailored to AI interactions in India compounds these risks.

The findings suggest that technology companies and policymakers must urgently address safeguards protecting young users' digital wellbeing. Industry standards for data encryption, user consent, and transparent data practices remain inconsistent, leaving Gen Z users navigating an evolving landscape with limited protective guardrails.