Business · Malaysia Bureau
IndiGo's booking and check-in systems hit by technical glitches
India's dominant domestic carrier IndiGo has experienced disruptions to its online reservation and check-in platforms, affecting passenger operations. The airline, which commands over 65% of India's domestic market share, said it is collaborating with technology partners to restore full service.
LSN Malaysia ·
IndiGo, the country's largest airline by market share, confirmed that its booking and check-in systems encountered technical difficulties that impacted some passenger transactions. The airline announced the issue through social media, assuring customers and stakeholders that resolution efforts were underway.
The precise scope and duration of the outage was not immediately disclosed, though the disruption affected core operations including online seat reservations and airport check-in procedures. With more than 65% of India's domestic aviation market under its control, IndiGo's technical issues have potential ramifications for thousands of daily travellers.
The airline stated it was actively working with its technology partner to rectify the problem as quickly as possible. IndiGo did not provide specific details on the cause of the disruption or offer a timeline for complete restoration of services.
Customers experiencing booking or check-in difficulties were advised to monitor official IndiGo channels for updates on service restoration. The incident highlights the critical importance of robust digital infrastructure for airlines managing large passenger volumes across extensive domestic networks.