World · Malaysia Bureau
IndiGo's online booking system hit by second outage this week
India's largest airline by passenger numbers has again experienced technical difficulties with its reservation platform, disrupting customer bookings for the second time in seven days. The carrier acknowledged the 'intermittent issues' affecting its website and online services on Wednesday.
LSN Malaysia ·
IndiGo, which operates one of Asia's largest flight networks, confirmed it was grappling with system problems that prevented some customers from accessing its booking portal. The airline did not immediately specify how long the outage lasted or provide details on the number of affected users.
The disruption marks the second significant technical issue this week, raising questions about the carrier's digital infrastructure reliability. Airlines across the region depend heavily on seamless online booking systems, as the majority of ticket sales now occur through digital channels.
IndiGo, which dominates India's domestic aviation market and operates regional routes across South Asia, has not disclosed the root cause of the technical problems. The airline operates flights to several Malaysian cities including Kuala Lumpur, making service reliability a concern for regional travellers.
The carrier has not announced compensation or remedial measures for customers affected by the booking disruptions. Such recurring technical issues can significantly impact airline operations and customer satisfaction during high-demand travel periods.