Industry group calls for ride-hailing platform commissions capped at 20%

A trade association representing ride-hailing drivers has called for regulatory intervention to limit platform commissions to a maximum of 20%, arguing that existing fee structures are unsustainable for small operators.

The group raised concerns about commission rates currently reaching 32%, which it said does not fully account for the cumulative impact of ancillary charges imposed by platforms. These additional fees place significant financial pressure on individual drivers and small fleet operators, the association stated.

The commission structure has become a contentious issue in Malaysia's ride-hailing sector, with drivers arguing that high platform fees reduce their take-home earnings and make it difficult to sustain their livelihoods. The association's formal call for a regulatory cap reflects growing frustration among transportation workers over commission transparency and affordability.

The proposal seeks to establish a more balanced economic model between platform operators and service providers. Industry observers note that commission rates vary across ride-hailing companies and regions, but drivers across multiple platforms report similar concerns about escalating costs that erode profitability.

The call for intervention comes as authorities continue to examine regulatory frameworks governing digital transportation platforms in Malaysia.