Technology · Singapore Bureau
Internet outage affects 1,200 residents in Bishan and Thomson areas
NetLink Trust confirmed a service disruption impacting multiple service providers on September 15. The outage affected customers of SingTel, StarHub and M1 in the afternoon.
LSN Singapore ·
About 1,200 internet users in the Bishan and Thomson areas experienced service disruptions on September 15 afternoon, according to NetLink Trust, the operator of Singapore's nationwide fibre infrastructure.
The outage affected customers across three major service providers—SingTel, StarHub and M1—indicating a widespread issue at the infrastructure level rather than isolated provider problems.
NetLink Trust, which owns and operates the National Broadband Network, manages the fibre optic backbone serving residential and commercial areas across Singapore. The company's acknowledgement of the incident confirms that the disruption stemmed from its network infrastructure rather than individual provider systems.
Details regarding the cause of the outage and the duration of the service interruption were not immediately disclosed. NetLink Trust's involvement in investigating and resolving such issues underscores the critical role of infrastructure operators in maintaining internet connectivity across the island.