JPJ suspends Zetrix AI as authorised debt collections agent

The Road Transport Department (JPJ) has suspended Zetrix AI from operating as an authorised collections agent, according to a statement from Director-General Aedy Fadly Ramli. The decision follows a review of the company's adherence to the conditions outlined in its service agreement with JPJ.

The suspension marks a significant development in JPJ's management of its debt collection operations, which rely on third-party agents to recover outstanding vehicle-related fees and penalties from the public.

No further details regarding the specific compliance breaches were disclosed at this time. The suspension will remain in effect pending JPJ's further review of the matter.

The action underscores the department's commitment to ensuring that authorised collection agents maintain strict compliance with regulatory standards and contractual obligations in their dealings with vehicle owners and operators across Malaysia.