K-SWIFT portal launches automated grievance system for business community

A dedicated grievance redressal mechanism has been established through the K-SWIFT portal to address concerns raised by the entrepreneurial and investor community. The automated system is designed to eliminate delays in complaint processing by instantly routing queries to the appropriate government department and responsible officer.

Under the new framework, all grievances registered on the platform are automatically assigned to concerned authorities, ensuring systematic tracking and timely resolution. This digital approach removes the need for manual intervention in the initial stages of grievance routing, thereby reducing administrative bottlenecks.

The initiative aims to create a transparent and accountable mechanism for resolving business-related grievances. By centralising all complaints through a single portal, officials can monitor response rates and resolution timelines more effectively.

The portal represents an effort to enhance the ease of doing business by providing entrepreneurs and investors with a structured channel for raising and resolving concerns with government departments. The system is expected to strengthen investor confidence by demonstrating a commitment to swift and efficient grievance handling.