LPG consumers rush to complete e-KYC as deadline looms

Liquefied petroleum gas agencies across India are witnessing a surge in footfall as consumers scramble to complete the mandatory electronic know-your-customer (e-KYC) process before the stipulated deadline. The exercise, aimed at updating customer records and enhancing regulatory compliance, has created bottlenecks at distribution points in recent weeks.

A significant impediment to the process is the technical difficulty many households face while attempting to link their Aadhaar number—the 12-digit unique identity issued by the Unique Identification Authority of India—with their 14-digit LPG consumer ID. Officials at gas agencies report that a substantial proportion of consumers arrive at their premises unable to complete the digital verification independently, requiring on-site assistance.

The challenges have prompted distribution agencies to increase staff availability at counters to manage the rush. Consumers without smoothly linked credentials face potential service disruptions, which has added urgency to the completion drive. Industry observers have noted that the technical complexity of the linking process, combined with varying levels of digital literacy among the consumer base, has contributed to the last-minute surge in agency visits.

Regulatory authorities have advised consumers to attempt the e-KYC process at the earliest to avoid congestion closer to the deadline. Gas agencies continue to operate extended hours to accommodate the influx of verification requests.