LPG customers rush to complete eKYC verification ahead of August 23 deadline

Liquefied petroleum gas (LPG) distribution agencies are witnessing unprecedented demand as consumers scramble to complete electronic Know Your Customer (eKYC) verification before the August 23 deadline. The rush reflects widespread awareness among household consumers of the regulatory requirement, with agencies operating at near-maximum capacity to process applications.

In Hyderabad, gas distribution agencies have reported a steep increase in daily customer visits, with some handling between 200 to 300 customers per day over the past several days, according to industry representatives. The surge underscores the scale of the verification exercise across the region, as millions of existing LPG connection holders seek to comply with the mandatory digital identification requirement.

The eKYC mandate aims to ensure updated identity verification for all active LPG consumers, aligning with broader regulatory efforts to maintain accurate customer records in the energy distribution sector. However, the compressed timeline leading to the deadline has created bottlenecks at many distribution centers, with agencies working extended hours to accommodate the influx of verification requests.

Distributors have urged customers to complete the process at the earliest to avoid last-minute congestion and ensure their connections remain active beyond the deadline. Industry associations have also appealed to authorities for possible deadline extensions, citing operational constraints in processing the volume of applications received.