World · Malaysia Bureau
Malaysia's consumer empowerment index surges to new high of 70.36%
Malaysia has recorded a significant improvement in consumer empowerment levels, with the index rising to 70.36 per cent from 63.1 per cent in 2020. The gain represents a shift from moderate to high empowerment among the nation's consumers.
LSN Malaysia ·
KUALA LUMPUR — Malaysian consumers are increasingly empowered in their purchasing decisions and market interactions, according to the latest measurement of the consumer empowerment index released here on Friday. The index has climbed 7.26 percentage points over the past four years, reflecting growing awareness and assertiveness among Malaysian shoppers in exercising their rights and choices. The progression from a moderate empowerment level in 2020 to a high level today demonstrates tangible progress in consumer protection and market literacy across the country. The improvement underscores the effectiveness of recent initiatives aimed at educating consumers about their rights, the importance of comparing products and services, and the mechanisms available for lodging complaints and seeking redress. Industry observers attribute the gains to increased digital literacy, expanded access to product information, and greater regulatory focus on consumer protection standards. The higher empowerment index suggests that Malaysian consumers are now better positioned to make informed decisions and hold businesses accountable for their practices, contributing to a more competitive and transparent marketplace.