Technology · Malaysia Bureau
MCMC sets October 2 deadline for Meta to address WhatsApp issues
Malaysia's communications regulator has given Meta a tight deadline to provide a comprehensive response to ongoing WhatsApp account problems affecting local users. The Malaysian Communications and Multimedia Commission is investigating service disruptions on the popular messaging platform.
LSN Malaysia ·
The Malaysian Communications and Multimedia Commission (MCMC) has issued a formal directive to Meta, WhatsApp's parent company, requiring a detailed response by October 2 regarding widespread account access issues reported by Malaysian users. The regulator's move comes as complaints mount over service disruptions affecting the messaging platform's operations in the country. MCMC said it is investigating the matter to determine the scope and impact of the technical problems on users and to ensure the company is taking appropriate remedial measures. Meta has been asked to provide specifics on the causes of the disruptions, the number of affected users in Malaysia, and a timeline for resolution. The deadline underscores the MCMC's commitment to protecting consumers and ensuring telecommunications service providers, including international platforms, maintain adequate service standards for Malaysian users.