Minister demands TuJu app fix explanations from highway authority, operator

PUTRAJAYA — Communications Minister Fahmi Fadzil has directed the Malaysian Highway Authority (LLM) and Prosignal Consortium Sdn Bhd to submit comprehensive explanations regarding recurring glitches in the TuJu mobile application, along with concrete plans to address the issues.

The directive follows persistent complaints from users about service disruptions affecting the toll payment platform, which has become increasingly central to Malaysia's highway payment infrastructure. The minister's intervention signals growing concern over the technical reliability of the application and its impact on commuters nationwide.

LLM and Prosignal have been instructed to detail the root causes of the malfunctions and provide timelines for implementing fixes. The companies are also expected to outline preventative measures to minimize future disruptions and ensure stable service delivery.

The TuJu application has become a key component of Malaysia's toll collection system, making reliable functionality essential for millions of regular highway users. This development underscores the government's commitment to maintaining service standards for critical public infrastructure platforms.