Technology · Sri Lanka Bureau
Motor Traffic Department launches WhatsApp hotline for public complaints
Sri Lanka's Department of Motor Traffic has introduced a dedicated WhatsApp channel to streamline the handling of vehicle-related complaints from the public. The new service aims to improve accessibility and response times for motorists seeking assistance.
LSN Sri Lanka ·
The Department of Motor Traffic has established a WhatsApp hotline at 074 245 3300 to facilitate easier submission of motor vehicle complaints from members of the public. The initiative represents an effort to modernize complaint handling procedures and provide citizens with an additional communication channel beyond traditional methods.
Through the WhatsApp platform, members of the public can now lodge grievances related to vehicle matters directly with the department. The move reflects increasing recognition of messaging applications as an effective means of public engagement in government service delivery across the region.
The hotline enables complainants to document and submit issues at their convenience, potentially reducing wait times associated with in-person visits or conventional telephone inquiries. The department's adoption of the messaging application aligns with broader digital transformation efforts within Sri Lanka's public administration.
Members of the public seeking to file motor vehicle complaints are advised to contact the department via WhatsApp using the designated hotline number. The service complements existing complaint resolution mechanisms operated by the Department of Motor Traffic.