World · Philippines Bureau
NCDA urges fair treatment after PWD-security guard incident at mall
The National Council on Disability Affairs has called for proper due process following an altercation between a person with disability and a security guard at a Quezon City bookstore. The agency has recommended that establishments strengthen their protocols to ensure fair treatment of PWD patrons.
LSN Philippines ·
MANILA — The National Council on Disability Affairs (NCDA) has issued a call for establishments to uphold due process and fair treatment standards following an incident involving a person with disability and a security guard at a bookstore in a Quezon City mall.
In a statement released Sunday, the NCDA recommended that commercial establishments implement stronger procedures to ensure proper handling of situations involving PWD customers. The agency emphasized the importance of coordination between management and security personnel to prevent similar incidents in the future.
The council's intervention underscores growing concerns about the treatment of persons with disabilities in public spaces across Metro Manila. The NCDA statement did not provide specific details about the nature of the altercation but stressed that all parties involved in such disputes should be afforded appropriate legal protections and due process rights.
The incident comes as advocacy groups continue to press for greater awareness and sensitivity training among mall security personnel and retail staff regarding the rights and needs of PWD customers. The NCDA's recommendations are expected to set a standard for how major commercial establishments should handle complaints and disputes involving disabled persons.