NHAI fines toll operator after violence over disputed FASTag payment

Tensions escalated at Bijwasan toll plaza in Gurugram over a payment dispute involving a blacklisted FASTag, resulting in physical confrontation between toll staff and family members. According to reports, two male members and one woman from the family were involved in the altercation with toll plaza employees.

The incident gained significant public attention after video evidence emerged and circulated on social media platforms. The footage sparked widespread criticism regarding the conduct of toll operators and the handling of payment-related disputes at highway plazas.

Following the viral circulation of the incident, the NHAI initiated action against the toll operator responsible for managing the Bijwasan plaza. The authority imposed a monetary penalty of 15 lakh rupees on the concessionaire operating the toll facility, marking a formal response to the misconduct.

The development highlights ongoing concerns about passenger safety and staff behavior at toll plazas across national highways. The action by NHAI signals enforcement of conduct standards among toll operators managing transactions at highway facilities.