World · Singapore Bureau
NHG Health call centre lines down across hospitals and institutions
National Healthcare Group Health has experienced a temporary disruption to its call centre services affecting multiple institutions and four hospitals. The healthcare provider is actively working to restore full access to its telephone lines.
LSN Singapore ·
National Healthcare Group (NHG) Health reported that call centre lines serving its network of hospitals and health institutions have become temporarily unavailable, disrupting communication channels for patients and the public seeking appointments and information.
The outage has affected multiple facilities within the NHG Health system, including four of its hospitals, according to the organisation. The healthcare provider did not specify the exact cause of the disruption or provide an estimated timeline for restoration of services.
NHG Health stated it is mobilising resources to resolve the issue and restore normal call centre operations as soon as possible. The organisation advised affected individuals to check its website or alternative communication channels for updates during the restoration period.
The incident underscores potential vulnerabilities in healthcare communication infrastructure and highlights the importance of backup systems for essential patient services. This represents the latest operational challenge for Singapore's healthcare system following other recent disruptions across the sector.