Business · Singapore Bureau
OCBC customers hit by service outage affecting mobile and online banking
Customers of Oversea-Chinese Banking Corporation faced disruptions to digital banking services on Tuesday afternoon. The outage, which commenced around 12:15pm, impacted access to the bank's mobile application and internet banking platform.
LSN Singapore ·
OCBC customers encountered widespread difficulties accessing the bank's digital services, with reports of outages affecting both the mobile application and internet banking channels beginning in the early afternoon.
Monitoring data indicated that service disruptions commenced at approximately 12:15pm, prompting a wave of customer complaints regarding inability to access accounts and conduct transactions through digital channels.
The extent of the outage and its duration remained unclear at the time, with affected customers directed to alternative service options. OCBC has not yet issued a formal statement regarding the cause of the disruption or an estimated restoration timeline.
The incident represents a significant service interruption for one of Singapore's major financial institutions, affecting individuals and businesses reliant on digital banking functionality during business hours.