Business · Singapore Bureau
OCBC customers report disruptions to digital banking services
Users of the bank's mobile application have experienced difficulties accessing payment features including PayNow. The issues were reported on the lender's social media channels.
LSN Singapore ·
Customers of Oversea-Chinese Banking Corporation have flagged problems with the bank's internet and mobile banking platforms, with some unable to process transactions through popular payment methods.
Complaints surfaced on OCBC's Facebook page, with affected users reporting difficulties using PayNow and other payment functionalities via the bank's application. The scope and duration of the service disruption were not immediately clarified.
Digital banking outages can significantly impact customers' ability to manage finances and conduct time-sensitive transactions. PayNow, Singapore's interbank peer-to-peer payment system, is widely relied upon for instant fund transfers between bank accounts.
The bank did not immediately issue a public statement regarding the reported issues. Customers experiencing problems were advised to contact OCBC's customer service channels for assistance.