Officials ordered to fast-track grievance resolution under Praja Seva drive

Government officials have been instructed to resolve public grievances and complaints within 15 days under the ongoing Praja Seva campaign, according to directives issued by a senior minister. The push seeks to streamline the grievance redressal mechanism and ensure faster resolution of citizen concerns across various departments and administrative levels.

The Praja Seva campaign represents a focused effort to enhance accountability and efficiency in public service delivery. By establishing a concrete 15-day deadline, the initiative aims to prevent prolonged delays that typically characterize government complaint procedures and reduce the burden on citizens seeking administrative relief.

The directive underscores the government's commitment to bridging the gap between citizens and administration. Officials have been tasked with prioritizing grievance resolution to demonstrate improved responsiveness and institutional efficiency across the public sector.

The campaign is expected to cover complaints ranging from service delivery issues to administrative matters, with all departments required to adhere to the prescribed timeline. Monitoring mechanisms are likely to be put in place to ensure compliance with the new directive and track the resolution status of pending grievances.