World · India Bureau
Police dismantle elaborate tech-support scam targeting US citizens from Gurugram
Authorities in Haryana have arrested 11 members of a sophisticated call centre operation that defrauded American citizens by impersonating customer service representatives of major US brands. The network used intimidation tactics involving false virus warnings and fabricated regulatory threats to extract money from unsuspecting victims.
LSN India ·
Law enforcement agencies in Gurugram dismantled an international fraud operation on Tuesday, apprehending 11 individuals accused of running a fake technical support call centre. The syndicate systematically targeted US-based residents by posing as customer service agents for well-known American companies, leveraging psychological pressure to coerce victims into transferring funds.
Operatives employed a high-pressure script involving false claims of computer viruses, system malfunctions, and purported violations of regulations administered by the US Federal Trade Commission. By creating a sense of urgency and fear, the callers convinced victims that immediate payment was necessary to resolve non-existent technical problems or legal issues.
The operation functioned from a nondescript facility in Gurugram, where agents worked in coordinated teams to maximize the volume of fraudulent transactions. Investigators recovered computer equipment, call logs, and financial records that documented the scale of the enterprise and its method of targeting vulnerable populations unfamiliar with Indian-based scam operations.
Police indicated that the syndicate had successfully defrauded multiple US citizens of substantial sums before being exposed through coordinated intelligence efforts. Authorities have launched additional investigations to identify financial networks used to launder proceeds and determine whether other individuals were involved in the operation's backend support systems.