Politics · India Bureau
Revenue Minister Orders Swift Resolution of Public Grievances
State revenue officials have been directed to expedite the processing of complaints filed through government call centres. The minister has mandated immediate forwarding of complete complaint details to relevant authorities for prompt action.
LSN India ·
The Revenue Minister has issued fresh directives to ensure swift resolution of public grievances submitted through the state's 24x7 call centre system. In a bid to strengthen the grievance redressal mechanism, officials have been instructed to immediately transmit comprehensive details of each incoming complaint to the concerned departments and officials.
The move aims to eliminate delays in the complaint processing pipeline and ensure citizens receive timely responses to their concerns. The minister emphasized that complete information regarding each grievance must be forwarded without delay to facilitate faster resolution at the administrative level.
This directive reflects the government's commitment to improving citizen engagement through accessible grievance mechanisms. Call centres serve as an important interface between the public and state administration, enabling residents to lodge complaints regarding various services and administrative matters.
Official sources indicate that the streamlined process will help track complaints more effectively and hold departments accountable for timely action. By mandating the immediate transmission of complaint details, the administration aims to reduce processing time and enhance overall service delivery to the public.