World · Singapore Bureau
SBS Transit to triple disability training for frontline staff by 2030
Singapore's largest public transport operator has unveiled an ambitious plan to significantly expand training for employees who interact with commuters with disabilities. The initiative aims to boost trained staff from the current 20% to 70% within the next six years.
LSN Singapore ·
SBS Transit is committing to a major workforce development programme focused on improving support services for passengers with disabilities across its bus and train networks. The transport operator intends to increase the proportion of trained frontline employees from approximately one-fifth to more than two-thirds of its workforce by 2030.
The training initiative reflects growing recognition of the need for better accessibility practices within Singapore's public transport system. Frontline staff, including drivers, station personnel, and customer service representatives, will receive instruction on assisting passengers with various disabilities, from mobility impairments to sensory and cognitive conditions.
Current figures show that SBS Transit has trained close to 20% of its frontline employees in disability support protocols. The operator's target to reach 70% represents a significant escalation of its commitment to inclusive public transport, positioning the programme as one of the most comprehensive of its kind in the region.
The expansion of training aligns with broader efforts across Singapore to enhance accessibility standards in public services. By equipping a substantial majority of frontline staff with the necessary skills and awareness, SBS Transit aims to create a more welcoming environment for all commuters, particularly those with disabilities who may require additional assistance or accommodation when using public transport services.