World · India Bureau
Singapore Airlines ordered to compensate passenger for inadequate inflight meal service
Punjab State Consumer Commission has directed Singapore Airlines to pay ₹50,000 to a passenger who complained of insufficient food provisions during a 15-hour flight from Delhi to Melbourne. The ruling found the airline guilty of service deficiency, particularly for failing to provide adequate milk supply for an infant travelling with the family.
LSN India ·
The Punjab State Consumer Commission has held Singapore Airlines responsible for lapses in service after a family filed a formal complaint regarding inadequate food provisions during their long-haul journey. The incident occurred on a Delhi-Melbourne flight lasting approximately 15 hours, during which passengers alleged they received insufficient meals throughout the duration of the flight.
The complainants highlighted that the airline's failure to provide adequate provisions posed particular hardship, as the travelling party included an infant who required milk during the journey. The family asserted that the airline did not adequately address their nutritional requirements despite the extended flight duration.
Following its investigation, the consumer commission determined that Singapore Airlines had committed a deficiency in service standards. The regulatory body concluded that the airline failed to meet its obligations to provide satisfactory meal service commensurate with the flight's length and passenger needs.
The ₹50,000 compensation order reflects the commission's assessment of the inconvenience and distress caused to the passengers. The ruling underscores consumer protection mechanisms in India and sets precedent for airline accountability regarding inflight service standards on international routes.