Singapore commuters slow to adopt dual-use escalator trial

Singapore's transport operator SMRT is testing a new approach to escalator use that permits commuters to walk on either side, departing from the long-established 'keep left' etiquette. However, initial data indicates passengers have been slow to embrace the change, with many continuing to stand on the left side out of habit.

Monitoring at City Hall MRT station revealed a notable difference in transit efficiency. Commuters who walked up the steps on the right completed their journey in approximately 20 seconds, compared with 30 seconds for those who remained stationary on the left. The findings suggest that allowing pedestrian movement on both sides could potentially improve escalator throughput during peak periods.

The 'keep left' standard has been ingrained in Singapore's transport culture for decades, serving as a courteous convention that maximises escalator capacity by reserving one side for standing passengers. SMRT's experimental dual-use approach challenges this norm, though the trial's success may hinge on whether commuters can be persuaded to alter their deeply rooted behaviour.

Transport authorities face the challenge of balancing increased throughput gains against public resistance to change. The ongoing trial will likely provide valuable insights into whether behavioural shifts are feasible and whether updated infrastructure protocols can effectively enhance system efficiency across Singapore's MRT network.