World · Malaysia Bureau
Socso slashes benefit claim processing time to 2.7 days
The Social Security Organisation has nearly halved the time needed to process contributor benefit claims, reducing the turnaround from 5.3 days to 2.7 days as part of efforts to improve service delivery.
LSN Malaysia ·
KUALA LUMPUR — The Social Security Organisation (Perkeso) has significantly accelerated its claims processing operations, cutting the average turnaround time for contributor benefits to 2.7 days from the previous 5.3 days.
The improvement represents a substantial efficiency gain for the statutory body responsible for social security coverage for Malaysian workers. The faster processing times are expected to ease cash flow concerns for contributors and their dependents who rely on timely benefit disbursements.
The reduction in processing time reflects Perkeso's broader digitalisation initiatives and operational streamlining efforts aimed at enhancing service standards. The organisation has been progressively modernising its systems to reduce manual processing steps and improve overall efficiency in handling claims.
This development comes as Perkeso continues to manage an increasing volume of claims across its various benefit schemes, which include income replacement, invalidity, and survivor benefits. The acceleration in processing times underscores the organisation's commitment to delivering faster, more responsive service to its contributors.