South Korea tackles digital skills gap among elderly population

South Korea, home to some of the world's largest technology companies and boasting advanced digital infrastructure, faces an unexpected challenge: helping its elderly population keep pace with rapid technological change. The so-called grey digital divide has created significant disparities in how older citizens access essential services, from banking to healthcare, as society becomes increasingly reliant on digital platforms.

With a population of approximately 52 million, South Korea has long been synonymous with technological innovation and digital adoption. Yet a substantial segment of seniors has been left behind by the speed of digital transformation, unable to confidently use smartphones, navigate online banking systems, or access digital government services.

Recognising the problem, South Korean authorities and private organisations have launched training programmes and support initiatives specifically designed for older adults. These efforts focus on teaching fundamental digital skills, from basic smartphone operation to using essential online platforms, enabling seniors to participate more fully in modern society.

The government and technology sector acknowledge that bridging the digital divide is essential for social inclusion and ensuring elderly citizens can access critical services independently. Experts emphasise that digital literacy programmes must be tailored to older learners, with patient instruction and user-friendly approaches that account for varying levels of prior technology exposure.