Sri Lanka launches online passport appointment booking system

Sri Lanka's immigration authorities have rolled out a new digital appointment system designed to streamline passport processing across the country. Citizens will now be able to reserve appointment dates and times online rather than applying in person at immigration offices, a move intended to reduce waiting times and improve service efficiency.

The Department of Immigration and Emigration confirmed that the online booking facility will be accessible through its official website, with appointments managed through the department's network of regional offices. The system is expected to accommodate applications from all provinces, enabling residents to schedule visits at their nearest processing centre.

The shift to digital appointment scheduling represents part of broader efforts by Sri Lankan government agencies to modernize administrative services. Officials have indicated the system will help manage high demand for passport services by distributing applicant flows throughout working days and across multiple office locations.

Citizens seeking to apply for new passports or passport renewals are advised to visit the Department of Immigration and Emigration's website for further details on the booking procedure and required documentation. The department has not announced any changes to passport processing fees or documentation requirements under the new system.