Sri Lanka's 'Ask Handun' Initiative Expands to WhatsApp Voice Messages

The 'Ask Handun' public inquiry service has introduced WhatsApp voice messaging as an additional communication channel, enabling Sri Lankans to pose questions and raise concerns in their preferred format. The expansion reflects efforts to make the platform more accessible across different user preferences and technological capabilities throughout the island nation.

Voice message functionality allows citizens to submit queries without requiring typed text, potentially increasing participation among those who may find written communication cumbersome or prefer verbal expression. The service previously accepted inquiries through conventional channels, and the new feature represents a modernization of its outreach methods.

The initiative aims to strengthen public engagement with governance and official communication processes. By incorporating WhatsApp—one of South Asia's most widely used messaging platforms—the service positions itself to reach a broader demographic across Sri Lanka's diverse population.

The expansion underscores growing recognition among public service providers of the need to meet citizens where they are, utilizing prevalent communication technologies to facilitate interaction between the public and government institutions. Officials have not yet provided details on response timelines or specific procedures for voice message submissions through the platform.