TMB celebrates 105 years with AI services, new products launch

Tamilnad Mercantile Bank (TMB) marked its 105th anniversary by rolling out advanced technology-driven services aimed at enhancing customer experience and operational efficiency. The bank launched a multilingual AI-powered telecalling service designed to provide personalized banking assistance across multiple Indian languages, addressing the communication needs of its diverse customer base.

Among the new offerings unveiled by the private sector lender is a Smart Kiosk, a self-service banking solution that enables customers to conduct routine transactions without requiring human intervention. The bank also introduced a new credit card product to expand its consumer lending options and compete more effectively in the retail banking segment.

Vice-President C P Radhakrishnan attended the anniversary celebrations and called upon TMB to accelerate its expansion strategy at the national level. Radhakrishnan's remarks underscored the importance of regional banks scaling their operations to strengthen India's banking ecosystem and extend financial services to underserved markets across the country.

The bank's investment in artificial intelligence reflects a broader industry trend toward digital transformation in banking. By combining technological innovation with traditional banking services, TMB aims to position itself competitively while maintaining its established customer base in southern India and expanding beyond regional boundaries.